Keeping The Flame Alive – #ConstChat Recap

cc-clientretConstruction Chat  is a weekly chat on Thursday mornings at 9:00 a.m. Pacific Time.  If you’re free, we’d love you to join us.

This week’s topic was client retention. 

A lot of people recommend reading Dale Carnegie’s “How to  Win Friends and Influence People.”

Here’s a video summary in 7 minutes.


Below are the questions as asked during the chat and some responses.

Q1. Do you have a system in place to follow up on clients?

Q2. What database or program do you use to keep track of clients?

Q3. Do you have personnel solely dedicated to client retention?

Q4. What happens when something goes wrong?

Q4b. Do you get together as a team and come up with a strategy to go back to the customer?

Q4c. And/or is there ever a time where a refund / credit would apply?

Q5. Do you take clients out to lunch for no reason (after a project is complete, say)?

Q6. Do you send thank you notes or gifts after a project?

Q7. Have you ever fired a client?

Q8: Do you have any client relationship tricks of the trade you’re willing to divulge?

Bonus Tweets:


Do you have an answer you want to contribute? Feel free to add it in the comments.

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