Client Retention: Construction Chat Questions 10/9/14

cc-clientretAre you in the construction industry? Do you want to build up your following? Are you looking to connect with the Architectural, Engineering, and Construction (AEC) community?

You’re in luck!

Joining our weekly Twitter Chat may just be the right thing for you.

Construction Chat is a weekly Twitter chat Thursday mornings at 9:00 a.m. Pacific Time.

Check us out on Tagboard!

How to Join a Chat:

1. Follow the hashtag on Twitter (but don’t forget to add #ConstChat manually after your tweet or we won’t see your tweet).

2. Use Hootsuite or TweetDeck and make a column for #ConstChat (but don’t forget to put #ConstChat manually after your tweet).

3. Go to the Twubs page for #ConstChat.

4. My preferred method is using TweetChat. Just go here and log in with your Twitter account. You can even highlight the moderator so you don’t miss questions.

This week’s topic is Client Retention.

I thought a good follow-up to last week’s topic, co-hosted by Tess Wittler on Lead Generation (her e-course on this subject starts 10/9) would be client retention.

So you got the lead. Now what?

And since this isn’t my field of expertise, I’m counting on all of you to join in.

Q1. Do you have a system in place to follow up on clients?

Q2. Do you use a database or program to keep track of clients?

Q3. Do you have personnel dedicated to client retention?

Q4. What happens when something goes wrong?

Q5. Do you take clients out to lunch for no reason?

Q6. Do you send thank you notes or gifts after a project?

Do you have a burning question you’d like answered? Feel free to add it in the comments.

See you at the chat!

See more of our Construction Chat posts here.

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