#ConstChat Reputation Management with Bethany Michaels

Reviews and Reputation – #ConstChat Recap

Construction Chat is a weekly chat on Thursday mornings at 9:00 a.m. Pacific Time.  If you’re free, we’d love you to join us.

Reputation Management

This week’s topic is brought to us by our co-host, Bethany Michaels, an independent social media expert in the construction industry.

We were really thankful to have her.

Q1: In this computer age, how important do you think online reputation is becoming?

Q2:  Is online reputation becoming the new customer service?


Q3: How do you feel about outsourcing online reputation management?

Q4: What are some challenges you face when building your online reputation?

Q5: Have you seen your online reputation affect your business sales?

Q6: Do you think it’s important to have a testimonials/reviews page on your website?

Q7: What review sites do you think are most relevant to have a presence on?

I skipped and reworded a question so here the numbers in the answers don’t always match.

Q8: When a customer complains about your services, how do you respond?

Q9: How will you invest time in your online reputation?

Bonus Tweets:

How to ask customers for reviews.

Why customers don’t trust online testimonials.


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