Author Archives: Bridget Willard

About Bridget Willard

Bridget Willard is the Office Manager, Content Writer, and Social Media Manager for Riggins Construction & Management, Inc. CSLB 335720

Reviews and Reputation – #ConstChat Recap

Reputation Management

This week’s topic is brought to us by our co-host, Bethany Michaels, an independent social media expert in the construction industry.

We were really thankful to have her.

If any of you have any other questions about content management, please email me! I'm here to chat bethm1687(at)gmail(dot)com #ConstChat

— Bethany Michaels (@Baby_B_Fresh) April 30, 2015

Q1: In this computer age, how important do you think online reputation is becoming?

A1: Very important. Something like 97% of people research companies online. #ConstChat

— FastenMaster (@FastenMaster) April 30, 2015

A1. Online reputation is very important! #ConstChat

— Window Works CA (@WindowWorksCA) April 30, 2015

Continue reading →

Why does a contractor’s proposal matter?

4 Replies

There is is a world of difference between naive and cynical. Between the two extremes is experience. It’s amazing the things we do when we were young and naive. Am I right?

I did some crazy things when I was young. Looking back, it’s hard to believe I drove home from college in a clunker of a car – a 1972 Beetle. My youthful exuberance didn’t break even after my 1970 AMC Hornet died during my move. I did this by myself in the days before cell phones were commonplace. You were lucky enough to have call boxes on the highway.

Today, I’m in a panic if I don’t have my cell phone. What a difference twenty years makes.

Buying a car is like hiring a general contractor.

I think we’d all agree that only a naive person would buy a car on the internet based price alone. Continue reading →

Avoid Email Pitfalls – #ConstChat Recap

Communicating Effectively Through Email (and Texting)

What we forget about email is the recipients perception. My friend Joanne Marquez always says, “The tone of an email reflects the mood of the reader.”

So, how can you predict the recipient’s mood? You can’t always. But you do have a history of context with that person. Communicating though email is convenient; it can also be tricky.

A good rule of thumb with email is if an email bothers you, do nothing for 24 hours. Wait. Reflect. Reread. Does the tone of the email change?

When writing emails, see this blog post, say what you need to in 5 lines. Put hard returns (enter key for you young people) after each sentence. Why? People don’t read. They scan.

Merlin Mann of 43 folders gives great email tips in his Email Ninja posts.

Read some of the questions and answers below.

Q1. What percentage of communication is done through email?

A1. Probably at least one-third of communication is done through email here. #ConstChat

— Window Works CA (@WindowWorksCA) April 16, 2015

A1. Right now, under-using email. Very low % of communications. Need to up that number #ConstChat

— Liftec Forklifts (@LiftecForklifts) April 16, 2015

Continue reading →

Carol Stephen

posted 1 decade ago

I've had the pleasure of interacting with Riggins Construction through their social media. I am certain that the great customer service and their interactive nature permeates their company. Although I have not personally had them build anything for me, if I knew of anyone in the area who needed their services, I would not hesitate to give them Riggins' contact information. Highly professional.

Bethany and Brent Myers

I've worked with Bridget from Riggins - she is amazing.

Tracy p

Knowledgeable, honest, helpful. What more is there to say? Simply a great place. Highly recommend!