Tag Archives: Business

Advising Your Younger Self – #ConstChat Recap

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constchat-busadviceConstruction Chat  is a weekly chat on Thursday mornings at 9:00 a.m. Pacific Time.  If you’re free, we’d love you to join us.

This week’s topic is advising your younger self.

It was chosen by Darren Slaughter / DarrenSlaughter.com Let’s have a round of applause for his time and expertise!

Premise: You’ve been in business a month, 3 months, 3 years or 30 years. What would the “now you” tell the then you the day you started your business about the following?

Below are the questions as asked during the chat and some responses.

Q1: What would you tell you about going out on your own?

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Six blogs I actually read

Five Business and Marketing Blogs I Actually Read

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Social Media Junkie?
Self-Improvement Nut?
I’ve certainly been accused as much.

Well, if you want to pick my brain, you can read this blog; even better, go to the source.

So what kind of material do I read? I read quite a lot of blogs. As for paper books, I have a few marketing and productivity books both on my shelf and in my reading queue.

On the list of reading material also includes trade magazines that come in the mail, yes, that are made of actual paper. Sometimes, you just have to give your poor eyes a break from the blue screen. Perhaps I’ll feature some of those periodicals in a future post.

Information comes at us, especially Twitter users, at break-neck speeds. There are two primary ways that I cut through the clutter to get to the good stuff.

Disclaimer: I read a lot of different blogs. These are the ones that I consistently read related to marketing, business, productivity, and time management. Continue reading →

Case Study in Customer Service – Twitter Style

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Lately it seems that anyone I talk to about social media is scared of twitter. It is perceived to be  a “new techy, geeky thingy;” and closer to the truth, we are scared of the unknown.  What’s worse, there have been many nay-sayers, lawyers with postings on possible arbitration, and skeptics who expect Twitter to either have a quick turn around (ROI) or it’s deemed a waste of time.

As an experiment, we began our twitter account in March of 2009 and slowly began following peers in our industry, local businesses, and the like which lead to a group of followers and a voice within the construction industry and community here in Orange County, California.

In August of 2009 we began the first phase of a large, two-phase project in Chatsworth, California, for a returning client, Earth Island Natural Foods, the manufacturer of the Follow Your Heart product line. Imagine our surprise when the mention column of tweetdeck showed a disgruntled employee of our client!

dj081409@DanielleJangmi: @rigginsconst you guys are sure making a lot of noise downstairs here at Earth Island! my head hurts and its only 8:30am!

What should I do?  This is where everyone freaks out about being a business on twitter:  negative comments on your service, brand, or product.  I will admit that I hesitated a bit, but once I saw this tweet from the head chef one of the chefs at our client’s facility, I put a call into our field superintendent, Mike Schnabel.

I informed him of the content and he immediately went upstairs and spoke with Danielle, explaining the situation to both her and her co-workers. Continue reading →